Your questions, answered
Are you open for orders?
Yes. Shop our available baby tees, hoodies, crewnecks and mugs.
Is everything print on demand?
Yes. Our products are printed after you order through our production partners.
Does print on demand mean every item is personalized?
No. Only products clearly labeled personalized will offer custom details. Other products will feature a finished design, with choices such as size or color where available.
Where will you ship?
We currently offer shipping to eligible United States addresses. Available methods and charges appear at checkout.
How long will my order take?
Allow for production time plus shipping time. Printing does not begin before an order is placed, and transit begins after the package is handed to the carrier. Each approved listing will show supportable item-specific estimates. We do not promise rush service or arrival by a holiday unless that service has been specifically confirmed for your order.
Can matching items arrive separately?
Yes. Even matching designs can be produced as separate items or by different print partners. Where an order ships in more than one package, tracking and delivery dates may differ. Check each listing for exactly what is included; a matching partner item is not included unless the listing says so.
How do I find my size or check materials?
Use the size chart, measurements and material details for the exact product. Do not assume that two different garments use the same sizing. Check the size information on the product page before ordering.
Can I change an order or fix personalization?
Contact us promptly with your order number and the requested correction. We will check whether a change is still possible, but cannot guarantee changes or cancellation once production has started. Please double-check size, color, spelling and your delivery address before ordering.
What about returns or damaged items?
Please contact us about returns or order problems. Print-on-demand production does not remove your rights if a product is damaged, defective, incorrect or not as described. Contact Hearts in Season with your order number and details of the problem; photos can help us investigate.
How do I get in touch?
Use our Contact form. Include the product name or order number, but never send payment-card details or other sensitive financial information.